Innovation & Technical Service

LANXESS Inorganic Pigments is one of the world’s leading manufacturers of iron oxide and chromium oxide pigments.

The products sold under the Bayferrox®, Colortherm® and Bayoxide® brands are characterized by their high and consistent level of quality. At the same time, our production standards ensure that we satisfy the highest sustainability requirements worldwide.

However, our philosophy goes much further than that. We don’t just sell pigments, we also offer solutions to technical issues and provide assistance in the event of problems.

As the technology leader in the field of synthetic iron oxide and chromium oxide pigments, LANXESS Inorganic Pigments is the only supplier with a global network of Technical Service providing our customers with competent and active support with the use of LANXESS pigments. The service portfolio comprises a wide range of testing and consulting services in the construction, paints and coatings and specialties segments. As a pigments specialist and innovation driver, they enhance the efficiency of our customers worldwide.

Our specialists investigate customer queries under realistic conditions in our comprehensively equipped laboratories. They provide information on optimal pigment selection and processing in the various application systems, and in the event of problems also investigate the causes. They work closely together with our own sales force and our carefully selected, technically-adept distributors and agents to provide
complete global customer support.

We use brochures, technical bulletins, direct discussions and even presentation events to share our many years of experience with our customers. LANXESS regularly conducts workshops for interested customers to resolve specific issues or to train new employees. The staff at the Technical Service also monitor market trends and collaborate with Research and Marketing to develop and introduce new products. As the link between our customers and our Marketing, Research, Production and Logistics units, they contribute to the continuous improvement of LANXESS services and product quality.